Terms of Service

Please review these terms before booking a Freckled Fairy event.

By booking a Freckled Fairy event, the client agrees to the following terms:

1. Booking & Payment

  • A non-refundable deposit of 50% is required to secure your event date. Dates are not reserved without payment.
  • The remaining balance is due on the day of the event prior to the start of activities.
  • Freckled Fairy reserves the right to decline services if final payment is not received.

2. Cancellations

  • All deposits are non-refundable.
  • If cancellation occurs 14 or more days before the event, the deposit may be transferred one time to a new available date within 90 days.
  • Cancellations made fewer than 7 days before the event will result in loss of the deposit.
  • If cancellation occurs within 24 hours of the event start time, the full event balance remains due.

3. Rescheduling

  • One reschedule is permitted with at least 14 days' notice, subject to availability.
  • Reschedule requests made fewer than 14 days before the event may not be accommodated and will result in forfeiture of the deposit.

4. Changes to Event Time or Length

  • Requests to modify event start time or duration must be made in writing at least 7 days in advance.
  • Changes are subject to availability and may incur additional charges.
  • Same-day time changes cannot be guaranteed.

5. Guest Count

  • Guest counts are required for events that have addons specific to the number of guests in attendance.
  • The client agrees to provide an accurate guest count at the time of booking.
  • Final guest count must be confirmed at least 3 days prior to the event.
  • If attendance exceeds the agreed number, Freckled Fairy reserves the right to modify activities to ensure quality and safety. Additional charges may apply.

6. Activities & Experience Flow

  • The number and order of activities may vary depending on guest count, engagement level, venue conditions, and event flow.
  • Freckled Fairy may adjust the itinerary as needed to create the best possible experience.

7. Supervision & Guest Conduct

  • Freckled Fairy provides interactive entertainment and immersive activities. The fairy is not responsible for supervising children.
  • A parent or responsible adult must remain present for the duration of the event.
  • The client agrees to manage disruptive behavior and ensure guests treat the performer and materials respectfully.
  • Freckled Fairy reserves the right to discontinue services if safety becomes a concern.

8. Damage to Costumes or Materials

  • Costumes, props, and supplies are specialty items.
  • The client may be held financially responsible for damage caused by excessive force, neglect, or unsafe behavior.
  • Smoking, open flames, and pets must be kept away from costumes and materials.

9. Weather & Outdoor Events

  • For outdoor events, the client must provide a weather backup plan.
  • Freckled Fairy does not perform in rain or unsafe weather conditions.
  • Extreme heat or cold may require activity modifications or shortened performance times for safety.

10. Performer Cancellation

  • In the unlikely event Freckled Fairy must cancel due to emergency or illness, the client may choose either:
    • A full refund
    • OR
    • A complimentary rescheduled event within 12 months

11. Satisfaction Concerns

  • If a concern arises during the event, the client must communicate it before the performer departs so it may be addressed in real time.
  • Freckled Fairy strives to create meaningful, magical experiences and will make reasonable efforts to resolve concerns when communicated promptly.
  • Refunds will not be issued after services are completed.

12. Accessibility & Special Accommodations

  • Freckled Fairy welcomes all children and families.
  • The client agrees to communicate any special needs or accommodations in advance so appropriate adjustments may be made.

13. Privacy

  • Client information is used solely for booking and event coordination and will never be sold or shared except as required by law.

If you have any questions about these terms, please contact us.